Last Updated: 01-08-26
Welcome to www.kaleenbaba.com ("Website"). This Website is owned and operated by Kaleen Baba ("Kaleen Baba," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of this Website, including all purchases, enquiries, custom-order requests, communications, products, services, content and transactions made through the Website. By visiting, browsing, registering with, communicating through, or purchasing from this Website, you confirm that you have read, understood and agreed to be legally bound by these Terms, together with our Privacy Policy, Shipping Policy, Return and Cancellation Policy and any other policies displayed on the Website. If you do not agree with these Terms, you must not use this Website or place an order with us.
This Website and the domain www.kaleenbaba.com are operated by Kaleen Baba.
The name "Kaleen Baba" may refer to the brand, business, Website operator, manufacturer or seller, depending on the context.
By using this Website or submitting an order, you represent and confirm that:
If you use the Website on behalf of a company, organisation or another person, you confirm that you have the authority to bind that person or entity to these Terms.
Kaleen Baba may modify, update or revise these Terms when reasonably necessary, including to reflect changes in our business operations, Website features, products, payment systems, shipping arrangements or applicable laws. The updated version will be published on this page with a revised "Last updated" date.
Changes will apply from the date they are published unless otherwise stated. Changes will not normally alter the essential terms of an order already accepted by us unless:
Customers should review these Terms before placing each order.
We make reasonable efforts to keep the Website available, accurate, secure and operational. However, uninterrupted or error-free access cannot be guaranteed.
We may temporarily restrict, suspend or withdraw access to all or part of the Website for reasons including:
We will not be responsible for temporary unavailability where the interruption is outside our reasonable control or reasonably necessary to protect the Website, our customers or our business.
Kaleen Baba primarily manufactures carpets and rugs after receiving and confirming a customer's order. Unless expressly identified as "ready to ship," our products are made to order. We generally do not maintain finished inventory for immediate dispatch.
When an order is confirmed, we may begin:
Each made-to-order product is manufactured specifically according to the selected or approved size, design, colour, material, shape and construction details. Because production resources and materials are committed specifically to each order, made-to- order and customised products may not be suitable for resale to another customer.
Our carpets and rugs are handmade or involve substantial manual craftsmanship. Handmade products should not be expected to have the mechanical uniformity of mass-produced, machine-made goods.
Normal handmade characteristics may include reasonable variations in:
Natural fibres may also display variations in texture, thickness, shade and appearance. These reasonable characteristics are part of the handmade manufacturing process and will not automatically be treated as manufacturing defects.
However, this clause does not apply where a product has a significant fault or is materially different from the specifications expressly confirmed in the order.
We make reasonable efforts to display product photographs, videos, illustrations, renderings, colour references and descriptions accurately. However, the physical product may appear different from its digital representation because of:
A digital image cannot guarantee a perfectly identical physical colour match. Computer- generated mock-ups, room-setting images, illustrations and digital renderings are intended to help customers visualise a product. Unless expressly stated otherwise, they are not exact photographic guarantees of the finished rug's scale, colour, pile, texture or placement.
Customers requiring a specific colour should contact us before ordering and provide an appropriate colour reference where possible. Additional images, videos, yarn references or product details may be requested by contacting [email protected].
We take reasonable care when preparing product titles, descriptions, specifications and measurements. However, minor typographical, formatting or administrative errors may occasionally occur. All sizes should be read together with the unit of measurement displayed on the product page, quotation, invoice or order confirmation.
Customers are responsible for:
Customers are encouraged to mark the proposed rug dimensions on the floor before approving a custom-sized order. Where a measurement is approximate, the applicable product page or order confirmation may state an acceptable handmade tolerance. Small variations within a reasonable handmade tolerance will not automatically constitute a defect.
A custom order may include changes to:
Before production, we may ask the customer to approve a written specification, photograph, colour reference, drawing, digital design, rendering, graph or order summary. The customer is responsible for carefully reviewing all approval materials.
Customer approval confirms acceptance of the details shown or described, including the design direction, colour placement, dimensions, spelling, shape, material and other specifications.
Once approval has been provided and production has begun, requested changes may be refused; require additional payment; require additional materials; extend the processing time; require a new approval; or require the order to be restarted. A requested amendment is not accepted until Kaleen Baba confirms the amendment in writing.
Placing an order through the Website constitutes an offer by the customer to purchase the selected product subject to these Terms. An automated order acknowledgment confirms only that we have received the order. It does not necessarily mean that the order has been finally accepted.
An order becomes binding when we issue a written order confirmation; confirm the custom specifications; accept or capture payment; begin preparing materials; or commence production, whichever occurs first, subject to applicable law.
We reserve the right to decline or cancel an order before production begins for legitimate reasons, including:
Where we cancel an order that we cannot fulfil, we will refund the amount paid for the cancelled product, subject to any lawful deductions that were expressly agreed and already incurred.
Product prices will be displayed on the Website or provided through a written quotation. Prices may vary based on:
We may change prices at any time before an order is accepted. A price change will not normally affect an order that has already been accepted and paid for, except where the displayed price resulted from an obvious error; the customer changes the order specifications; the customer changes the delivery location; government taxes, duties or legal charges change; a payment remains incomplete; or the parties agree to revise the order.
If a product is displayed at an obviously incorrect price because of a technical, typographical, coupon, currency-conversion or system error, we are not required to fulfil the order at that incorrect price where the error should reasonably have been apparent. In such circumstances, we may contact the customer to offer the correct price or cancel the order and issue an appropriate refund.
Discount codes, coupons, promotional offers and sale prices:
An obvious coupon or system error does not create a right to purchase a product at an unintended price. We may cancel or correct a transaction involving a manifest promotional error, subject to applicable law.
Prices may or may not include taxes, customs duties, import charges, clearance fees or local government charges, depending on the destination and information displayed during checkout. International customers are responsible for reviewing the applicable import requirements before placing an order.
Where duties or taxes are not expressly included in the purchase price, the customer may be responsible for paying them directly to the courier, customs authority, tax authority or another authorised party. Kaleen Baba is not responsible for charges imposed by a destination country unless we have expressly agreed in writing to include those charges.
Customs authorities may open, inspect or hold packages. Such actions are outside our direct control.
Payment must be made using a payment method accepted on the Website or otherwise approved by us. By submitting payment details, the customer confirms that:
Payments may be processed by independent payment gateways, banks or financial-service providers. Their own terms and privacy practices may also apply.
Kaleen Baba does not intentionally store complete card numbers, card security codes or full online-banking credentials on its ordinary business systems where payment is processed directly by an authorised third-party payment provider. We may delay production or dispatch until payment has been successfully received and verified.
We may request reasonable additional information to verify:
We may suspend, decline or cancel a transaction where we reasonably suspect fraud, unauthorised payment, identity misuse, money laundering, chargeback abuse or other unlawful conduct. We will handle personal information used for verification according to our Privacy Policy and applicable law.
The estimated processing time for a made-to-order rug is generally two to six weeks. The actual processing period depends on factors including:
Smaller or less complex products may be completed closer to the lower end of the estimated period. Large, oversized, detailed or highly customised rugs may require the full estimated period or longer.
Processing time begins after payment is received; required specifications are confirmed; any requested design approval is provided; and all information necessary for production has been received. The processing period does not include courier transit time, customs processing or delivery delays.
Any production or delivery date is an estimate unless expressly confirmed as a binding deadline in writing. We will not intentionally skip necessary workmanship, finishing, quality-control or testing stages merely to meet an estimated dispatch date.
Products are reviewed through our applicable quality-control procedures before dispatch. Depending on the product and order requirements, inspections may include:
Laboratory or third-party testing may be undertaken where stated in the product information, required by the destination, requested by the customer, or considered appropriate for a particular product or material. No testing statement should be interpreted as a guarantee beyond the specific scope and result of the applicable test.
Products will be shipped to the delivery address provided by the customer. The customer is responsible for ensuring that the recipient's full name; address; postal code; telephone number; email address; and delivery instructions are complete and accurate.
After dispatch, we may provide a tracking number where tracking is available. Delivery estimates are not guaranteed and may be affected by:
The customer must monitor tracking information and reasonably cooperate with the courier. Additional delivery, storage, address-correction or return charges caused by incorrect customer information, refusal of delivery or failure to cooperate may be charged to the customer where permitted by law.
Ownership of a product passes to the customer after we have received full payment, unless applicable law requires otherwise.
Responsibility for loss or damage during delivery will be determined according to applicable consumer law; the shipping arrangement; the courier contract; whether the customer independently appointed the carrier; and the circumstances of the loss or damage. Nothing in this clause removes any responsibility that cannot legally be excluded.
Customers should inspect the package and product as soon as reasonably possible after delivery. Visible transit damage should be reported promptly with:
Customers should retain the original packaging while a claim is being reviewed. Requesting prompt notification helps us investigate a courier claim, but it does not reduce any longer statutory period or mandatory consumer right.
Because our products are made to order, cancellation requests must be submitted as soon as possible. A cancellation may be accepted where production has not begun; materials have not been purchased, allocated, cut, prepared or dyed; design work has not commenced; and we have not incurred significant non-recoverable costs.
Once production, material preparation, dyeing, design preparation or customisation has begun, the order may not be cancelled for a change of mind. Where legally permitted, a cancellation accepted after costs have been incurred may be subject to reasonable deductions for documented work, materials, payment-processing costs, design work or other non-recoverable expenses.
A cancellation is effective only after it has been confirmed by Kaleen Baba in writing.
Kaleen Baba does not ordinarily accept change-of-mind returns or exchanges for products that are made to order; custom-sized; personalised; custom-coloured; custom-designed; modified according to customer instructions; or otherwise manufactured specifically for the customer.
This includes situations where the customer ordered the wrong size; the customer measured the space incorrectly; the customer changes their décor; the customer prefers another colour after delivery; the product does not fit the intended location; the customer no longer requires the product; the customer expected machine-made uniformity from a handmade rug; or the customer changes their mind after production begins.
This limitation does not apply where a return, repair, replacement, refund or other remedy is required because the product is defective, damaged, materially misdescribed, incorrect or otherwise covered by a mandatory legal right. Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded.
Customers should contact us promptly if a product arrives with significant transit damage; with a material manufacturing defect; in a materially incorrect size due to our error; in the wrong design due to our error; in a materially incorrect colour arrangement; as a different item from the one ordered; or substantially different from the confirmed specifications.
We may request reasonable evidence before deciding the claim. Depending on the circumstances and applicable law, an appropriate remedy may include repair; local professional correction; replacement; reproduction; partial refund; authorised return; full refund; or another mutually agreed solution.
A customer must not return a product without receiving written return instructions from Kaleen Baba. Unauthorised returns may be refused or may create unnecessary shipping, customs and handling costs.
Customers must follow the care instructions supplied with the product or displayed on the Website. The customer must not assume that a rug is machine washable; stain-proof; waterproof; fade-proof; suitable for outdoor use; suitable for underfloor heating; suitable for a particular cleaning chemical; or suitable for a specific commercial environment unless that feature is expressly confirmed in writing.
Kaleen Baba will not be responsible for damage caused by improper cleaning; excessive moisture; bleaching agents; harsh chemicals; incorrect vacuuming; unapproved stain removers; flooding; pet damage; fire; sharp objects; improper storage; failure to use an appropriate rug pad; unauthorised repair; or use contrary to the supplied instructions.
This clause does not exclude responsibility for a defect that existed when the product was delivered.
Certain Website features may require the creation of a customer account. Customers are responsible for:
We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully, abusively or in breach of these Terms.
Where customers submit reviews, photographs, videos, comments, suggestions or other content, they confirm that:
Unless otherwise agreed, the customer grants Kaleen Baba a non-exclusive, worldwide, royalty-free licence to display, reproduce and share submitted content for customer service, Website, social-media and marketing purposes. We may remove content that violates these Terms or applicable law.
All rights in the Website and its content belong to Kaleen Baba or its authorised licensors. Protected content may include:
Content may not be copied, reproduced, republished, scraped, downloaded, modified, distributed, displayed, sold, licensed, imitated or commercially exploited without prior written permission. Viewing or using the Website does not transfer ownership of any intellectual property to the user.
Any unauthorised use may result in account restriction, removal requests, civil proceedings or other legal remedies available under applicable law.
"Kaleen Baba," its logos, brand identifiers, product names and associated marks are trademarks or proprietary identifiers of Kaleen Baba. Users may not use any Kaleen Baba name, logo, domain name, design or brand element in a manner that:
No licence to use our trademarks is granted except through express written permission.
Users must not use the Website to:
We may restrict access, cancel an affected transaction, preserve relevant evidence and report suspected unlawful activity to payment providers or appropriate authorities.
The Website may contain links to or integrations with third-party services, including payment gateways; courier companies; social-media platforms; analytics providers; review platforms; hosting providers; and external websites.
Third-party services are operated independently and may have their own terms, privacy policies and security practices. Kaleen Baba does not control third-party websites and is not responsible for their independent content, availability, conduct or privacy practices. A link does not necessarily represent an endorsement.
Our collection and use of personal information are governed by our Privacy Policy. By communicating with us electronically, customers agree that order confirmations, invoices, notices, approvals and other transactional communications may be provided by email, Website message, telephone, messaging service or another reasonable electronic method.
Customers are responsible for maintaining a working email address and reviewing communications relating to their orders.
We make reasonable efforts to ensure that Website content is accurate and current. However, except for obligations that cannot lawfully be excluded, the Website is provided on an "as available" basis. We do not guarantee that:
Nothing on the Website constitutes professional legal, interior-design, architectural, medical or technical advice.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation or other liability that cannot legally be restricted.
Subject to that qualification, Kaleen Baba will not be responsible for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the contract was formed. For business customers, we will not be responsible for loss of profit, business opportunity, anticipated savings, goodwill, data or commercial reputation arising indirectly from the use of the Website or purchase of a product.
Any limitation of liability will be applied only to the extent permitted by applicable law.
A user may be responsible for losses, liabilities, claims, penalties or reasonable legal costs caused by that user's fraud; wilful misconduct; unlawful activity; intellectual- property infringement; unauthorised use of another person's payment method; material breach of these Terms; or submission of unlawful content.
This clause will not apply in a manner that unfairly removes a consumer's mandatory legal rights.
Kaleen Baba will not be liable for a delay or failure caused by an event outside our reasonable control, including:
Where such an event affects an order, we will make reasonable efforts to notify the customer and minimise the disruption. If performance becomes impossible or is delayed for an unreasonable period, the parties' rights will be determined under applicable law and the circumstances of the order.
We may suspend or terminate a user's access to the Website where the user breaches these Terms; engages in fraud or unlawful activity; misuses our content or intellectual property; threatens or abuses our personnel; interferes with Website security; submits repeated fraudulent claims; or creates a material risk to Kaleen Baba or another person.
Termination will not affect rights, payments or obligations that arose before termination.
Customers should first contact us at [email protected] and provide their full name; order number; description of the issue; relevant photographs or documents; and the requested resolution.
We will make reasonable efforts to review and resolve complaints fairly. The parties are encouraged to attempt good-faith negotiation before commencing formal proceedings, except where urgent relief is required or a mandatory legal right allows immediate action.
Subject to applicable law and any consumer right that cannot be waived, a dispute that cannot be resolved through good-faith negotiation may be referred to arbitration by written agreement or under an applicable arbitration clause. Any arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended.
Unless the parties agree otherwise:
Nothing in this clause prevents either party from requesting urgent interim or protective relief from a competent court. Nothing in this clause prevents a consumer from approaching a competent consumer commission, statutory authority or other forum where that right cannot lawfully be excluded.
These Terms and any non-contractual obligations arising from them are governed by the laws of India.
Subject to applicable consumer-protection law; the arbitration clause above; rules concerning territorial and subject-matter jurisdiction; and any mandatory rights available to an international consumer, the competent courts at Prayagraj, formerly known as Allahabad, Uttar Pradesh, India, will have jurisdiction over disputes arising from these Terms or the use of the Website.
No provision of these Terms is intended to prevent a consumer from bringing a claim before a forum that has mandatory jurisdiction under applicable law.
Customers purchasing from outside India may have mandatory rights under the laws of their country of residence. These Terms apply to the fullest extent legally permitted. Where a mandatory local consumer law provides a right that cannot lawfully be waived, that mandatory right will continue to apply.
International customers are responsible for checking local import restrictions, taxes and customs requirements.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary. The remaining provisions will continue in full force and effect.
A delay or failure by Kaleen Baba to enforce a right does not mean that the right has been waived. A waiver will be effective only when it is clearly confirmed in writing by an authorised representative.
Customers may not transfer their rights or obligations under an order without our prior written consent. Kaleen Baba may transfer its rights or obligations as part of a lawful business restructuring, sale, merger or transfer, provided that doing so does not unlawfully reduce the customer's rights.
These Terms, together with the applicable product page, written quotation, order confirmation, approved specifications, Privacy Policy and other policies referenced on the Website, constitute the agreement between Kaleen Baba and the customer regarding the relevant transaction.
Where a custom order contains written specifications expressly agreed by both parties, those specifications will form part of the contract. If there is a conflict, the more specific written order confirmation will normally take priority over a general Website statement, subject to applicable law.
Questions, complaints, copyright notices and order-related communications should be sent to:
By using this Website or placing an order, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
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