Order Editing, Cancellation, Exchange & Return Policy
At Kaleen Baba, every rug is custom-made after your order is placed. We do not stock ready-made rugs. Because of this made-to-order process, we want to ensure complete transparency regarding changes, cancellations, and returns.
Exchange
High-Grade Quality Products: Exchange within the warranty period at a 50% discount on the current price. Courier charges apply (domestic & international).
Premium Quality Products: Exchange within the warranty period at a 100% discount on the current price (free exchange). Only courier charges apply (domestic & international).
Upgrades & Modifications: You can upgrade or modify your rug at a low service fee during the warranty period. Examples include: Resizing your rug Recoloring or re-dyeing Adding/removing fringes Reinforcing the rug’s backing
Note:Courier/shipping costs are always borne by the customer for both domestic and international exchanges. Note:Exchange is allowed only within the warranty period.
Editing or Cancelling Your Order
Since each rug is handcrafted exclusively for you:
Once manufacturing begins, we cannot accept cancellations, refunds, or replacements. If your order has not yet been processed or shipped, we may still be able to make changes or cancel it. Please contact us immediately with your order details at: 📧 Email: info@kaleenbaba.com 📞 Phone: +91 90059 00831 In rare cases where a rug is available in stock, we will clearly mention it. Refunds or returns are allowed in those cases.
NOTE:- You can cancel stock orders before shipping. Custom/backorder items cannot be canceled once manufacturing starts.
Refunds are processed to your original payment method within 48 business hours.
15-Day Money-Back Guarantee (only on stock)
If you’re not fully satisfied with your rug, we offer a 15-day return window from the date you receive it.
15-Day Money-Back Guarantee only on stok products
To initiate a return, simply contact us within 15 days.
Once we receive the returned item and it passes a quality check, your refund will be processed within 5–7 business days
Return Shipping — It’s On Us!
You don’t have to worry about return shipping charges — we’ve got you covered.
We’ll arrange a free pickup from your location at your preferred time. Prefer to return it yourself? No problem. Just make sure the item is shipped within 48 hours of your return request.
How to Return a Rug to Kaleen Baba
Follow these simple steps:
1. Request a Return: Contact us within 15 days of receiving your rug. 2. Reach Out: 📞 Call: +91 90059 00831 📧 Email: info@kaleenbaba.com 3. Pickup Scheduled: We’ll arrange pickup within 3–4 working days based on your availability. 4. Self-Shipping (Optional): If you ship the rug yourself, make sure it’s sent back within 48 hours of your return request. 5. Packaging: Use the original packaging. If it’s damaged, let us know — we’ll send you a tamper-proof packet. 6. Pickup Acknowledgment: Get a proof of return — a paper receipt, tracking photo, or SMS confirmation is enough. 7. Processing Time: Allow 8–10 days after we receive the rug to complete the return process. 8. Quality Check: Once the rug arrives at our warehouse, we will inspect it. If everything’s in order, we’ll initiate the refund. 9. Refund Options:
Apply it toward another purchase, or
Get a refund to your bank account or original payment method.
Refund Details:
Cash on Delivery Orders: Refunded to your bank account. Prepaid Orders: Refunded to your original payment method (Credit Card, Debit Card, or Net Banking).
Need help or have questions about returns, refunds, or cancellations? We’re just a message or call away. 📧 info@kaleenbaba.com | 📞 +91 90059 00831
