Privacy Policy

1. Introduction

Welcome to Kaleen Baba. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (kaleenbaba.com) and engage with our rug repair, cleaning, installation, and coating services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

• Personal Information: Name, email address, phone number, postal address, and service preferences when you request a service, submit an inquiry, or create an account.
• Service Information: Details about your rug (size, material, condition, color, specific issues), service preferences, and service history.
• Payment Information: Credit/debit card details, billing address, and transaction history. Payment processing is handled by secure third-party payment providers.
• Device Information: Browser type, operating system, IP address, and pages visited on our website.
• Cookies & Tracking: We may use cookies and similar tracking technologies to enhance your browsing experience.
• Communication Records: Any communications, inquiries, or feedback you send us via email, phone, or contact forms.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our rug services (repair, cleaning, installation, coating)
• To process your service requests, bookings, and payments
• To send you service updates, confirmation emails, and important notices
• To respond to your inquiries, feedback, and customer service requests
• To send promotional emails, newsletters, and special offers (with your consent)
• To analyze website usage patterns and improve our services
• To detect and prevent fraudulent transactions and other harmful activities
• To comply with legal obligations and regulations

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Payment processors, delivery partners, and service technicians who assist in providing our services (subject to confidentiality agreements)
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Your Consent: With your explicit permission for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure payment gateways and PCI DSS compliance
• Limited access to personal data (staff only on a need-to-know basis)
• Regular security audits and vulnerability assessments
• Secure storage with restricted physical access

While we strive to protect your information, no system is completely secure. We encourage you to use strong passwords and safeguard your account information.

6. Retention of Information

We retain your personal information for as long as necessary to:

• Provide our services and fulfill service obligations
• Maintain accurate business and financial records
• Comply with legal, tax, or regulatory requirements (typically 7 years)
• Resolve disputes and enforce agreements

You may request deletion of your personal information, subject to legal and operational requirements. We may retain anonymized data for analytical purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to Opt-Out: Opt out of marketing communications and newsletters at any time
• Right to Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided in the Contact section below.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyze usage patterns, and remember your preferences. Types of cookies include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used for targeted advertising and promotional content
• Preference Cookies: Remember your language and display preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information and terminate the child's account.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the revised policy on our website with an updated "Effective Date." Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

12. Compliance with Regulations

Kaleen Baba complies with applicable data protection regulations, including:

• Information Technology (Reasonable Security Practices and Procedures) Rules, 2011
• Digital Personal Data Protection Act, 2023 (India)
• Consumer Protection Act, 2019
• Applicable international data protection standards