Do you handle both design and execution?
Yes, we take care of everything—from helping you design custom carpets to delivering and installing them with care.
Do you offer a guarantee and after-sales service?
Yes, we do. For our premium carpets and rugs, we offer a guarantee ranging from 3 to 25 years, depending on the quality and type of product. This covers manufacturing and workmanship defects. Please note, it doesn’t apply to damage caused by mishandling or fragile items. Our dedicated after-sales support is always here to help you.
What factors affect the cost of a custom carpet or rug?
Cost depends on several factors like size, material, design complexity, weaving technique, and finishing details. Once we understand your needs, we can offer the best value.
Can you give a quote if I share a floor plan?
Yes! Just share your floor plan or space dimensions, and we’ll provide a detailed quote with suggestions tailored to your space and style.
When is the best time to start working on carpets during the project?
We recommend involving us early in the interior planning stage, especially after flooring and furniture layout is decided. This helps us customize the design perfectly for your space.
Do you charge for giving a proposal?
No, we don’t charge for initial proposals. Our consultation is absolutely free, and we’re happy to guide you through the process with no pressure.