Rug Warranty Policy

At Kaleen Baba, we take pride in the craftsmanship and durability of our handmade rugs. To ensure peace of mind with every purchase, we offer a product warranty of up to 24 months, covering manufacturing defects.

Weave Type & Warranty Details

We offer different weave types and quality standards to suit every need. Each rug comes with a specific warranty period based on its weave type and quality level.

Weave Type	Superior Quality	High-Grade Quality	Premium Quality
Hand-Knotted, Tibetan, Patchwork, Gabbeh	20 Months	30 Months	40 Months
Handloom, Hand-Tufted	6 Months	12 Months	18 Months
Flat Weave, Shaggy, Hand-Woven	5 Months	10 Months	15 Months

Exchange

High-Grade Quality Products:
Exchange within the warranty period at a 50% discount on the current price. Courier charges apply (domestic & international).
Premium Quality Products:
Exchange within the warranty period at a 100% discount on the current price (free exchange). Only courier charges apply (domestic & international).
Upgrades & Modifications:
You can upgrade or modify your rug at a low service fee during the warranty period. Examples include:
Resizing your rug
Recoloring or re-dyeing
Adding/removing fringes
Reinforcing the rug’s backing

Note:- Courier/shipping costs are always borne by the customer for both domestic and international exchanges.

How to Claim Your Warranty

If you believe your rug has a manufacturing defect:

Contact Us via email at info@kaleenbaba.com or call us at +91 9005900831.
Provide Photos: Attach at least 3 clear pictures of the defect.
Proof of Purchase: Share your original invoice or order confirmation.

We will review your case and offer the best possible solution. Please note:

Warranties are non-transferable and valid only for the original purchaser.
Customers are responsible for shipping costs related to warranty claims. However, we can help arrange pickup and delivery for your convenience.
If a replacement is issued, the warranty continues from the original purchase date, not from the replacement date.

What the Warranty Does Not Cover

Our warranty is limited to manufacturing defects. It does not cover the following:

Shedding: Some shedding is normal, especially in wool rugs. Regular vacuuming on low power can help reduce it.
Sprouting or Tuft Loss: Isolated fibers or tufts may loosen and are considered standard for handmade rugs.
Color or Texture Changes: Natural dyes and fibers may change slightly due to sunlight, humidity, or environmental exposure.
Rolling Marks: These are temporary and generally disappear with regular vacuuming.
Matting and Crushing: Can occur with use and should be managed with routine maintenance.
Initial Odor: A new rug may have a mild smell, which typically fades after airing out in sunlight for 24 hours (place the rug upside down).