Kaleen Baba offers a product warranty of up to 24 months for their rugs, covering any manufacturing defects. The warranty period varies based on the type of weaving used in the rug, as detailed below:
Product
Months Warranty
Weave
Superior Quality
High-Grade Quality
Premium Quality
Hand Knotted, Tibbetan, Patchwork, Gabbhe
20 Months
30 Months
40 Months
Handloom, Hand Tufted,
6 Months
12 Months
18 Months
Flat Weave, Shaggy, Hand-woven
5 Months
10 Months
15 Months
Note – Each product variant is crafted using unique materials and specialized manufacturing processes tailored to its specific variety, quality, and lifespan. We encourage you to review these details carefully to make an informed purchase decision.
If you find a defect, please let us know by emailing info@kaleenbaba.com or calling +91 9005900831. Include 3 pictures of the damaged carpet or rug. If the defect is covered by our warranty, we will find the best solution for you. Note that warranties are non-transferable and you’ll need to provide proof of your original purchase. Customers are responsible for shipping costs, but we can arrange pickup and delivery for your convenience. If we replace your rug under warranty, the remaining warranty period will still be based on the original purchase date.
Defects Not Covered Under Product Warranty
1. Shedding: Some shedding is normal. You can reduce it by vacuuming the rug on low power at least once a week.
2. Sprouting and Tuft Loss: Occasionally, fibers may sprout or single tufts might come loose. This is a common occurrence.
3. Color and Texture Changes: Natural fibers and dyes can change color or texture over time, especially with prolonged exposure to sunlight, humidity, heat, or certain gases.
4. Rolling Marks: These marks can appear but will usually disappear with regular vacuuming.
5. Matting and Crushing: Proper maintenance can help reduce matting and crushing of the rug.
6. Odor from New Rugs: New rugs might have a slight odor after being removed from their packaging. This can be reduced by placing the rug (with the back side up) in direct sunlight for 24 hours.
